How to Resolve a Shopify Store Linked to Two Pricefy Accounts
If your Shopify store is linked to two Pricefy accounts, this can prevent you from properly managing your store’s data in Pricefy. Follow this step-by-step guide to resolve the issue and ensure your store is only connected to one account.
Step 1: Identify the Connected Accounts
Before making any changes, determine which two Pricefy accounts your store is linked to.
Step 2: Decide Which Account to Keep Connected
Once you’ve identified the two connected accounts, decide which one you want to keep. This is important because Pricefy only supports one store per account for better data management and accurate pricing analysis.
Step 3: Disconnect the Unwanted Account
To remove the connection with the unwanted account:
- Log into the account you wish to disconnect using the associated email (e.g., 1@gmail.com or 2@gmail.com).
- Go to the Settings/Product Feed page here.
- Select Disconnect. You may be prompted to confirm the action.
- Once disconnected, the store will no longer be associated with that Pricefy account.
Step 4: Verify Store Connection with the Desired Account
After disconnecting the unwanted account:
- Log into the Pricefy account you wish to keep connected with the store.
- Proceed with your Shopify store connection.
Step 5: Troubleshooting
If you encounter issues disconnecting or reconnecting your store, try the following:
- Clear your browser cache and try again.
- Ensure you are using the correct login credentials for each account.
Step 6: Seek Support (Optional)
If the issue persists, you can always reach out to Pricefy’s customer support team for assistance. Make sure to provide them with the following information:
- Email addresses of both Pricefy accounts involved.
- Shopify store URL.
- A brief description of the issue.
By following these steps, you should be able to successfully resolve the issue of your Shopify store being connected to multiple Pricefy accounts and ensure that it is properly linked to only one account.
